Your seemingly innocuous product design could be repelling or
alienating underrepresented users. Make it better by adopting a more
inclusive and welcoming design. Here's why it's important, and how
to get there.
Lurking tells the story of the social internet from the perspective of
its users. It's also a record of how digital products can both uplift and
fail marginalized people. Product managers and designers alike should read
this book to avoid repeating similar mistakes.
Confirmation bias leads us to hold false belief with a confidence greater than evidence can justify. Curbing it when making decisions requires patience and rigor. It's a battle that's worth the effort.